This holding website does not currently take online payments or place orders. For current stock, delivery or collection options, contact us before travelling or paying.
Delivery options and charges
Available delivery areas, services, charges and any restrictions will be shown or agreed before an order is accepted. Some products—particularly fresh, frozen, chilled, bulky, hazardous or age-restricted goods—may be collection-only or available only in limited delivery areas.
Processing and delivery times
We will provide an estimated dispatch or collection time when accepting an order. Estimates are not guarantees unless we expressly agree a fixed date. Unless a different period is agreed, goods ordered at a distance will be delivered without undue delay and within 30 days after the contract is made.
Orders containing products with different availability may be held and sent together or split into separate deliveries. We will tell you about any material change and will not add an unagreed delivery charge.
Address and delivery instructions
Please provide a complete and accurate address, postcode, telephone number and any necessary access instructions. Contact us promptly if something is wrong. Once an order has entered dispatch we may be unable to redirect it.
If you authorise a safe place, neighbour or other unattended delivery, responsibility may pass when the carrier follows those instructions. We cannot promise that every carrier or temperature-sensitive shipment can be left unattended.
Fresh, frozen and chilled bait
These products can be time- and temperature-sensitive. Delivery availability and packaging will be confirmed when ordering. Please arrange to receive the parcel, inspect it promptly and follow the storage instructions supplied. If it arrives late, damaged, thawed or otherwise unusable, photograph the package and contents and contact us as soon as reasonably possible.
Collection
Where collection is agreed, wait until we confirm that the order is ready. Collection is from Unit 40, The Storepark, Marfleet Avenue, Hull, HU9 5RS during the agreed opening period. We may ask for the order reference and reasonable proof of identity.
Delays, loss and damage
If delivery is delayed beyond the estimate, contact us so we can investigate. Your statutory remedies may include ending the contract where an agreed essential delivery date is missed or where we fail to deliver within an appropriate further period.
Report missing items or visible transit damage promptly, ideally with photographs and the packaging. This helps us resolve the issue with the carrier and does not reduce your statutory rights.
Contact
Email [email protected] or call 07486 899324 with your order details. Refunds and returns are covered by our refund policy.